ITIL® 5 Certification

Master Digital Product and Service Management in Modern Organizations

Why ITIL® 5

ITIL® 5 represents the next evolution of ITIL, shifting the focus from traditional IT service management to digital product and service management.

Modern organizations operate in complex, fast-changing digital environments where:
  • value is co-created, not delivered
  • products and services evolve continuously
  • customer experience, sustainability, and governance matter as much as performance
ITIL® 5 provides a holistic, value-driven framework designed to support:
  • digital operating models
  • Agile, DevOps, and Lean practices
  • AI-enabled and data-driven organizations

Everything You Need to Know About Achieving ITIL Master Certification

Official Qualification Scheme

ITIL® Official Qualification Scheme (Version 5)
Base — No prerequisites

ITIL Foundation

ITIL Foundation is the only certification prerequisite for all Core modules, including ITIL Transformation. It is the entry point for all learners.

ITIL Foundation (Version 5)

Introduces the common language, core concepts, and unified lifecycle for managing digital products and services.

Expertise
Certification — Choose one of three

Certification Modules — Practice Manager Path

Each specialization includes five defined practices. Choose one of the three modules below, then complete ITIL Transformation.

ITIL Monitor, Support and Fulfill (MSF)

Monitoring, support, and service fulfillment practices to ensure operational quality.

Expertise

ITIL Plan, Implement and Control (PIC)

Planning, implementation, and control practices for effective change management.

Expertise

ITIL Collaborate, Assure and Improve (CAI)

Collaboration, quality assurance, and continual improvement practices for services.

Expertise
Certification — All required

Certification Modules — Managing Professional Path

Candidates must complete the three modules below and ITIL Transformation to earn the Managing Professional designation.

ITIL Product

Create, deliver, and support services. Covers management activities and digital service creation.

Expertise

ITIL Service

Create value for stakeholders. Engagement between provider, customers, suppliers, and partners.

Expertise

ITIL Experience

High-velocity IT. Use Agile, Lean, Cloud, and automation for faster delivery.

Expertise
Certification — Required

Certification Module — Strategic Leader Path

Candidates must complete the ITIL Strategy module and ITIL Transformation to earn the Strategic Leader designation.

ITIL Strategy

Digital and IT strategy. Align business strategy with the IT strategy of the modern enterprise.

Expertise
Core Module — Required once

ITIL Transformation

Required module for Practice Manager, Managing Professional, and Strategic Leader certifications. Valid across all designations.

ITIL Transformation (Version 5)

Design, plan, and manage improvements across the service value system.

Expertise
Extension Module — No prerequisites

ITIL AI Governance

Extension module of the ITIL v5 program. Previous ITIL 4 extension modules are not included in the ITIL v5 program.

ITIL AI Governance (Extension)

Responsible, ethical, and compliant AI adoption. Risk management and compliance.

Expertise
Professional Titles

Designations

ITIL v5 designations are earned by completing the corresponding certification paths.

ITIL Practice Manager

ITIL Foundation + one module from MSF, PIC, or CAI + ITIL Transformation.

Expertise

ITIL Managing Professional

ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation.

Expertise

ITIL Strategic Leader

ITIL Foundation + ITIL Strategy + ITIL Transformation.

Expertise
Highest certification

ITIL Master

The highest certification in the ITIL v5 program, awarded to professionals who have earned all three designations.

ITIL Master (Version 5)

Requires: Practice Manager + Managing Professional + Strategic Leader. Deep expertise and the ability to apply ITIL in complex environments.

Expertise

Notes:

  • ITIL Foundation is the only certification prerequisite across all Core Modules, including ITIL Transformation.
  • ITIL Foundation and ITIL AI Governance have no prerequisites.
  • ITIL Transformation may be taken immediately after ITIL Foundation. While sequencing is flexible, the scheme illustrates the recommended learning pathway.

Designations:

  • ITIL Master: ITIL Practice Manager + ITIL Managing Professional + ITIL Strategic Leader
  • ITIL Practice Manager: ITIL Foundation + ITIL Monitor, Support and Fulfill or ITIL Plan, Implement and Control or ITIL Collaborate, Assure and Improve + ITIL Transformation
  • ITIL Managing Professional: ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation
  • ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation
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WE PROVID SEVICES IN ENGLISH AND FRENCH LANGUAGES

Why Choose Our ITIL®5 Training?

PeopleCert Accredited Training – Official ITIL® 5 training meeting global certification standards
Flexible Learning Formats – Self-paced, live bootcamps, exam simulators, or team training
Expert-Led Sessions– Learn from certified ITIL® 5 trainers with real-world experience
Practical & Hands-On– Real-world cases and exercises focused on value creation.
Exam-Focused Training – Mock exams and official materials to help you pass confidently.
For Individuals & Teams –Tailored training for professionals and organizations.
As simple as one, two, three

For ITIL® 5 Advanced & Professional Modules
(MSF – PIC – CAI – ITIL Product – ITIL Experience – ITIL Service – ITIL Strategy – ITIL Transformation)

Choose Your ITIL® 5 Foundation Plan

E-LEARNING

€799
Learn ITIL® 5 at your own pace with official content and guided support.
What is included?
  • 8 months of access
  • 2 hours of individual mentoring
  • Access to specific resources
  • 1 Year PeopleCert Membership
  • 1 Exam Voucher with Retake
  • 24/7 support
  • Course materials
  • Explanatory videos
  • Module-wise quizzes
  • 5 full-length exams with 40 questions each
  • Corrections for all questions

BOOTCAMP

€1 100
Live, instructor-led training designed to prepare you for the ITIL® 5 exam.
What is included?
  • 8 months of access
  • Unlimited individual mentoring
  • Access to specific resources
  • 1 Year PeopleCert Membership
  • 1 Exam Voucher with Retake 
  • 24/7 support
  • Course materials
  • Explanatory videos
  • Module-wise quizzes
  • 5 full-length exams with 40 questions each
  • Corrections for all questions

Choose the Training That Fits You Best

Self-Paced E-Learning – Learn at Your Own Speed

  • 24/7 access to high-quality training modules

  • Study anytime, anywhere, at your convenience

  • Official PeopleCert-certified course content

Live Online Bootcamps – Fast-Track Your Certification

  • Live sessions with expert trainers

  • Intensive, exam-focused learning

  • Q&A and group exercises

ITIL®5 Exam Simulators – Test Your Readiness

  • Realistic practice exams

  • Detailed explanations & feedback

  • Build confidence before the exam

Workshops for Teams – Corporate Training for Organizations

  • Customized ITIL® 5 programs

  • Upskill IT teams efficiently

  • Improve service quality & value

ITIL®5 Foundation - IT Service Management Certification

The ITIL® 5 Foundation certification introduces a modern end-to-end model for managing digital products and services, focused on value, experience, and outcomes in today’s digital environments.

ITIL® 5 ADVANCED & PROFESSIONAL PATHS

ITIL® 5 advanced certifications focus on practical application, enabling professionals to manage products, services, value streams, and organizations in complex digital ecosystems.

ITIL® 5 SPECIALIST MODULES

ITIL® 5 Specialist: Create, Deliver & Support (CDS®)
Design, Build, and Operate Digital Services
Focus: end-to-end service delivery and operations.

ITIL®5 Frequently asked questions

What is new in ITIL (Version 5)? 

ITIL (Version 5) introduces major evolutions that make the framework more
practical, flexible, and relevant for everyone working with digital products and
services, across roles, teams, and organizations of all sizes. 

Key innovations include:
  • Modern, Integrated and Comprehensive Approach
    ITIL (Version 5) provides guidance that works across the entire organization - from
    leadership and strategy through to day-to-day operations - helping teams
    collaborate, align priorities, and consistently create value in both stable and fast
    changing environments.
  • AI-Native and Complexity-Ready 
    ITIL provides end-to-end lifecycle guidance for digital products and services,
    integrating both for holistic management and value.
  • Emphasis on Digital Experience   
    Digital experience is a core focus in ITIL (Version 5), helping professionals design,
    deliver, and improve digital products and services with greater visibility,
    collaboration, and understanding of how different stakeholders experience value.
  • Continuity with Previous Versions 
    ITIL (Version 5) incorporates proven concepts and models from ITIL 4 and earlier,
    including the value system and guiding principles. 

Why did ITIL evolve? Why now? 

A new version is needed because the digital landscape has changed dramatically.
Organizations today must operate faster, smarter, and more flexibly, especially with
AI transforming how work gets done.

ITIL (Version 5) arrives now to address these realities:
  • Digital-first, product-centric enterprises require updated guidance.
    Previous versions focused mainly on services; modern organizations manage
    integrated products and services.

  • AI and automation are reshaping operations.
    ITIL (Version 5) provides an AI-native approach that helps organizations adapt and
    innovate confidently.

  • Businesses need models that support agility and rapid change.
    ITIL (Version 5) evolves to ensure adaptive, outcome-focused practices aligned with
    real-world needs. 

  • Organizations must continually demonstrate measurable value.
    The new framework strengthens the link between people, practices, and technology
    to drive sustainable business results.

  • In short: ITIL (Version 5) evolves to match today’s AI-driven, fast-changing
    environment, providing practical guidance that supports people across all roles and
    organizations in delivering and improving digital products and services.

 What is the rationale for going back to “version” prior to the number? ITILv3 > ITIL 4 > ITIL (Version 5)? 

We use ITIL (Version 5) to clearly signal the evolution of the ITIL framework. Each
new version represents a meaningful step forward, building on proven guidance
while adapting to how digital products, services, and organizations operate today.
This helps candidates understand that ITIL evolves with the profession, rather than
being replaced or reset. 

How are the ITIL (Version 5) Practices accessed and where are they published?

 All 34 ITIL (Version 5) practices are available exclusively via PeopleCert Plus
membership. In addition, the 15 practices that are part of the Practice Manager
modules are available as accompanying training materials together with the
corresponding training courses. 

What certifications are available in ITIL (Version 5)? 

In ITIL (Version 5), the qualification scheme begins with the ITIL Foundation and
continues with eight advanced modules and one extension module.

The ITIL (Version 5) qualification scheme diagram below provides a visual overview
of how the certifications and designations fit together and how candidates can
progress through the framework. 

The advanced modules are organized into three distinct streams:

  • ITIL Practice Manager (ITIL PM)

  • ITIL Managing Professional (ITIL MP)

  • ITIL Strategic Leader (ITIL SL)

Successfully completing the defined modules within a stream grants the respective
designation.

Achieving all three designations leads to the highest recognition: the ITIL Master. In
total, ITIL (Version 5) offers four designations, each building toward holistic
mastery of Product and Service Management.

To become an ITIL Practice Manager (ITIL PM), candidates complete ITIL
Foundation and then choose one of the following specialization modules, each
including a set of practices: 

  • Monitor, Support & Fulfil (MSF): Service Desk, Incident Management,
    Problem Management, Service Request Management, Monitoring & Event
    Management 

  • Plan, Implement & Control (PIC): Change Enablement, Deployment
    Management, Release Management, Service Configuration Management, IT
    Asset Management

  • Collaborate, Assure & Improve (CAI): Relationship Management, Supplier
    Management, Service Level Management, Continual Improvement,
    Information Security Management To obtain the ITIL Practice Manager (Version 5) designation, candidates must also
    complete the ITIL Transformation course and pass the corresponding exam. 

  • The ITIL Managing Professional (ITIL MP) designation requires ITIL Foundation
    plus the modules: Product, Service, Experience, and Transformation. 

  • The ITIL Strategic Leader (ITIL SL) designation requires ITIL Foundation plus the
    modules: Strategy and Transformation.

  • ITIL Transformation is a core component of every designation within ITIL (Version
    5). It only needs to be completed once, and the achievement counts across all
    designations. 

  • AI Governance is introduced as an extension module, reflecting the importance of
    managing AI responsibly within service management.

  • The ITIL Master designation recognizes deep expertise and the proven ability to
    adopt ITIL in complex, real-world contexts. 

Are there any extension modules in ITIL (Version 5)?

A: AI Governance is the only extension module in the ITIL (Version 5) qualification
scheme. It focuses on establishing frameworks, policies, and controls to ensure AI is
used responsibly, ethically, and in alignment with organizational and regulatory
standards.
The ITIL 4 extension modules are no longer part of the ITIL (Version 5) qualification
scheme, as their content has been absorbed into the broader ITIL guidance and
future learning offerings, reflecting how the framework has evolved.

 Is ITIL (Version 5) training mandatory for candidates or can they self-study?

 PeopleCert has not mandated training for ITIL Foundation (Version 5), so you are
able to self-study. However, candidates are encouraged to attend an accredited
training course to fully understand the new material. 
For all other modules, in line with ITIL 4 requirements, accredited training or official
eLearning is required.

What do the examinations look like within the ITIL (Version 5) qualification
scheme? 

ITIL Foundation (Version 5) certification and ITIL Practice certifications will remain
as closed book MCQ examinations. ITIL AI Governance will also be a closed book
MCQ examination.
For the ITIL Product, ITIL Service, ITIL Experience, ITIL Strategy, and ITIL
Transformation certifications, open book examinations are planned, allowing
candidates to focus on understanding, applying concepts, and making informed
decisions rather than memorization.

Do I have to pass all Practice Manager modules and the Transformation
modules to receive the ITIL (Version 5) Practice Manager designation?

No, you only have to pass one of the Practice Manager modules (free choice of
one) and the Transformation module to automatically receive the ITIL (Version 5)
Practice Manager designation. 

I have ITIL 4 Foundation certification. How should I go about transitioning
to ITIL (Version 5)? 

 ITIL 4 Foundation holders do not need to retake their Foundation certification. ITIL
(Version 5) represents an evolution rather than a revolution, and ITIL 4 Foundation is
fully recognized as a prerequisite for all advanced ITIL (Version 5) qualifications. 

 I have ITIL v3 Foundation certification. How should I go about transitioning
to ITIL (Version 5)?

 For candidates who have successfully completed the ITIL v3 Foundation, we

recommend the ITIL (Version 5) Foundation training and successfully pass the
examination to transition into the new certification scheme. Compared to ITIL v3, the
ITIL (Version 5) Foundation introduces a significant amount of new content and
updated practices, making refreshed training and certification essential. This ensures
that professionals gain a solid understanding of the latest concepts and are fully
prepared to apply ITIL (Version 5) in modern, dynamic business environments.

 I have a single ITIL 4 certificate, but no ITIL 4 designation. What is the best
way to continue my ITIL journey? 

 If you hold a single ITIL 4 certificate, you already have a valuable start in ITIL
(Version 5) as ITIL certificates are recognized as pre-requisites for all ITIL (Version
5) advanced level certificates. The best way to continue your journey is to choose an
ITIL (Version 5) path that aligns with your goals. Your ITIL 4 experience is not lost, it
provides context and understanding that will make learning ITIL (Version 5) easier
and help you connect proven best practices with the latest guidance in digital product
and service management.

 ITIL Transformation (Version 5) is a universal module. What does this mean,
and will I have to take it twice?

 ITIL Transformation (Version 5) is a core module forming part of the ITIL Practice
Manager, ITIL Managing Professional, and ITIL Strategic Leader designations. It
only needs to be taken once. 

Will ITIL (Version 5) certificates require renewal?

Yes, ITIL Version 5 certificates will be issued with a 3 year renew by date.
The renewal routes will remain consistent with ITIL 4, as well as our PRINCE2 and
DEVOPS INSTITUTE portfolio routes.

The renewal routes are as follows: 
  • Become a PeopleCert Plus member and gain access to our Continuous
    Professional Development (CPD) programme, which allows you to keep your
    certifications current by logging 20 CPD points per year, for 3 consecutive
    years, for everyday professional activities. 

  • Take another certification from the same Product Suite. For ITIL (Version 5)
    the Product suite contains ALL ITIL certificates. 

  • Take the same certification again.

Are the single day Practice courses included in the ITIL (Version 5)
qualification scheme?

No, only the three bundled Practice modules are available in the ITIL (Version 5)
qualification scheme. 

How long will ITIL 4 and ITIL (Version 5) coexist, and when will ITIL 4 be
retired? 

No final retirement date for ITIL 4 has been announced.
ITIL 4 and ITIL (Version 5) are expected to run in parallel for a minimum of 12
months to allow candidates and organizations to complete in-flight learning journeys.

A detailed coexistence and retirement plan will be shared ahead of any change.

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