ITIL® SERVICE –VERSION 5:
Digital Service Management

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Course overview

ITIL® 5 Foundation – Digital Service Management

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Certification included

Gain the knowledge to understand, manage, and improve IT services using the ITIL Service Value System and key practices.

What We Offer

What's included in this online course?

Step-by-step service learning

Learn with Woloyem's structured approach to understand how digital services are designed, delivered, supported, and continuously improved using ITIL practices.

Learn at your own pace

Study ITIL Service anytime, anywhere, and progress at your own speed while mastering service management and value co-creation concepts.

Practical service experience

Gain real-world insights through practical scenarios and examples focused on delivering, supporting, and improving digital services in modern environments.

Our ITIL 5® successes

Our successes with ITIL 5®
ITIL 5®
6-7-2026-Anike-BUARI Ogunyomi-Nadine-WOROU-ITIL-5-Foundation-certified-09-7-2026 Saan-Tum-Francois-Aimard-SOME-ITIL-5-Foundation-certified-09-7-2026 Ismaila-santanna Sekm-ITIL5-Foundation-26-6-2026 Essowe-ITIL5-Strategy-25-6-2026 Image 10 Essowe-18-6-2026 Essowe-19-6-2026 Essowe-ITIL-PIC-Certified-22-6-2026 Essowe-ITIL5-Strategy-22-6-2026 Essowe-ITIL5-Transformation-22-6-2026 Reosemonde-Danho-ITIL-5-Foundation-certified-20-6-2026 Image 1 Image 2 Image 3 Image 4 Image 5 Image 6 Image 7 Image 8 Image 9

COURSE OVERVIEW

ITIL® Service

ITIL Service explains how organizations design, build, deliver, support, and improve services to create value for stakeholders.

It focuses on value co-creation, where services help customers achieve outcomes without managing costs and risks, and positions digital services as a core driver of business value.

COURSE OBJECTIVES

Six learning outcomes along a guided path

OBJECTIVE 1 Stakeholder value

Understand how services create value for stakeholders

OBJECTIVE 2 Service lifecycle

Understand the service lifecycle (design, build, deliver, support)

OBJECTIVE 3 Co-creation

Understand value co-creation and service relationships

OBJECTIVE 4 Value system & chain

Understand the ITIL value system and value chain

OBJECTIVE 5 Digital services

Understand how organizations manage digital services in modern environments

OBJECTIVE 6 Integration

Understand integration with DevOps and other frameworks

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