ITIL® V5 – EXPERIENCE : DIGITAL SERVICE EXPERIENCE

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Course overview

ITIL® v5 Experience – Digital Service Experience Certification

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Certification included

The ITIL® v5 Experience certification helps learners understand and improve user experience in digital services, focusing on customer value and continuous improvement.

What We Offer

What's included in this online course?

Step-by-step service learning

Learn with Woloyem's structured approach to understand how digital services are designed, delivered, and improved using ITIL practices.

Learn at your own pace

Study anytime, anywhere, and progress at your own speed while mastering how to improve digital service experience.

Practical service experience

Gain real-world insights through Woloyem's practical examples and case studies focused on improving user experience and service quality.

Our ITIL 5® successes

Our successes with ITIL 5®
ITIL 5®
6-7-2026-Anike-BUARI Ogunyomi-Nadine-WOROU-ITIL-5-Foundation-certified-09-7-2026 Saan-Tum-Francois-Aimard-SOME-ITIL-5-Foundation-certified-09-7-2026 Ismaila-santanna Sekm-ITIL5-Foundation-26-6-2026 Essowe-ITIL5-Strategy-25-6-2026 Image 10 Essowe-18-6-2026 Essowe-19-6-2026 Essowe-ITIL-PIC-Certified-22-6-2026 Essowe-ITIL5-Strategy-22-6-2026 Essowe-ITIL5-Transformation-22-6-2026 Reosemonde-Danho-ITIL-5-Foundation-certified-20-6-2026 Image 1 Image 2 Image 3 Image 4 Image 5 Image 6 Image 7 Image 8 Image 9

COURSE OVERVIEW

ITIL® Version 5 — Digital service experience

Learn how users experience digital services and how to improve that experience with ITIL® V5—linking quality, usability, and satisfaction to real delivery.

At Woloyem, that means better services and happier users. ITIL practices connect to Agile and continuous improvement.

Focus

Better UX on digital services

Value through service interactions

Ongoing quality improvement

Objectives

  • Map how users interact with digital services
  • Improve UX and satisfaction using ITIL to lift service quality
  • See how value and key ITIL practice ideas shape experience
  • Apply continuous improvement to digital services

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